HOTEL ACCOMDATION INFORMATION
We cater for every budget from 1 star to 5 stars. Our website provides you international information chains such as small boutique, hotel accommodations. In case that hotels accommodation is not available, a similar same category hotel will be replaced. The hotel reserves the right to replace your hotel accommodation with a similar category.
HOTEL CANCELLATION CHARGES
For a no Show booking, there will be no refund at all.
AMENDMENT FEE / CHANGES TO BOOKING
A 30USD amendment fee will be charged per booking for changes made to a confirmed booking. There will be no refund for unused tickets; meals and sightseeing tours not taken accommodation not use either in part or in full.
BAGGAGE
Most airlines and ferry companies extend one piece of baggage not exceeding 20 kilograms per person. Suitcase size usually does not exceed 29” x 20” x 10 ”.
Any excess baggage charges will be borne by the client and in accordance with the carriers / suppliers regulations.
TRAVEL DOCUMENTS
All passengers are to ensure that their passports are valid for at least 6 months from the date of departure and have the relevant vaccination for visa are required for visiting some countries.
The company will, whenever possible to assists you to obtain the necessary visas. The service charges for processing fee will be 30USD by the embassy of each country and will be borne by passenger.
Any refusal of entry or deportation from a country due to improper documents, or breaching of immigration rules of the country will be the sole responsibility of the client.
TRAVEL INSURANCE
We recommend that you purchase a Personal Travel Insurance policy prior to the commencement of your tours visiting.
EXTENSION OF STAY
Any extension of stay are to be made before the start of the tour and changes during the tours will be subject to the availability and all charges incurred will be borne by you.
LIABILITY
The company only act as ‘ Agent ’ for the ferry, airlines, hotels/resorts and other principals and assume no responsibility for any injury, damage, loss accidents or irregularity caused to the passengers or properties.
Neither the carriers nor agent shall be liable for any cost, expenses or damages that may occur during a tour from circumstances beyond their control.
It reserves the right to alter / modify or cancel the itinerary and hotel accommodation in any way necessary in the interest of the clients, or due to circumstances beyond our control.
In the event of an unforeseen circumstance that a tour have to be cancelled, a full refund of the tour value will be remitted back to you.
COMPLAINTS/CLAIMS
Any Complaints / claims (if any) must be made in writing within 2 weeks from the date of after return of services. No responsibility is accepted in respect of any complaints / claims, which are not made after 2 weeks, will not be entertained.
